Ipvip
The digital guest experience brings together technological interactions that accompany a stay before, during, and after the visitreservation, check-in, room access, WiFi, entertainment, communication with the hotel, requests, check-out and service rating.
IPVIP Hospitality connects these experiences with the property's infrastructure, systems, and operations so that guests can use them easily and the team can manage them in a coordinated manner.
Where to implement it
What a hotel digital experience must connect
Technology does not replace human interaction. Automate simple tasks and make it easier for the team to dedicate more time to needs that require personal attention.
Seamless connectivity
Access to WiFi and digital services from rooms, common areas, and other hotel spaces.
Digital entertainment
Hospitality television, streaming, Chromecast, or AirPlay to access content from the room.
Simple communication
Chat, requests, and contact channels with front desk and departments.
Integrated services
Reservation, check-in, digital key, room service, concierge, check-out, and surveys connected with the facility systems.
Hospitality Solution
Digital services that the guest can use
- 1. HOSPITALITY TV channels, information, promotions, and hotel services from the in-room screen.
- 2. HOSPITALITY WIFIconnectivity for browsing, working, and accessing the establishment's digital services.
- 3. DIGITAL KEYmobile access to the room and designated areas.
- 4. CHAT, REQUESTS AND CONCIERGE: communication with reception and departments to request information, services, or assistance.
- 5. ROOM SERVICEorders and requests available from the mobile app or television
- 6. MOBILE APPLICATION AND EXPERIENCEinformation, reservations, requests, and management of the stay from a single environment.
- 7. STREAMING, CHROMECAST AND AIRPLAYguest access to their own content from the room.
- 8. DIGITAL CHECK-IN AND CHECK-OUTdata management, preferences, arrival, invoice, and departure from your mobile phone
IPVIP HOSPITALITY
The infrastructure that supports guest services
The visible experience depends on a technical foundation capable of connecting rooms, guests, staff, applications, and departments.
- 1. PMS INTEGRATIONdata and process connection to streamline procedures and adapt service.
- 2. LAN & WIFI INFRASTRUCTURE Segmented network to support access for hotel guests, equipment, and systems.
- 3. VOICE CLOUD PBX cloud telephony to coordinate reception, departments, and rooms.
- 4. SAFETYnetwork, access, device, and data protection for the establishment.
- 5. REDUNDANT CONNECTIVITY connection alternatives aimed at maintaining service continuity.
- 6. ANALYTICS AND 24/7 SUPPORT information on the use of services and technical assistance for operation.
Our solution
The Digital Guest Journey
The guest experience begins long before arriving at the hotel and continues even after check-out. Every digital interaction is an opportunity to improve your satisfaction, optimize operations, and generate new business opportunities.
Before the arrival
The experience begins with the reservation. Integration with the PMS and communication channels can facilitate confirmations, data collection, and stay preparation.
RESERVATION AND CONFIRMATION
Connected process with the PMS and communications containing the relevant information.
ONLINE CHECK-IN
Data and preference submission from the mobile before arriving.
DIGITAL KEY
Receipt of mobile access to the room and to the authorized areas.
Prior Communication
Useful information, recommendations and available services before arrival.
During the stay
The guest can connect, stay entertained, communicate, and request services through the digital channels enabled by the hotel.
Hospitality TV+ as a channel for information, entertainment, and promotion.
Room service, requests and concierge from your mobile phone or television.
Hospitality WiFi to access digital services at the facility
Mobile app to consult information, manage requests, and make reservations.
AirPlay and Chromecast to play your own content.
Voice Cloud PBX to coordinate reception, departments, and rooms.
Analytics in real time to understand the use of services and support operational decisions.
After the stay
The digital relationship can continue at check-out and in the collection of information about the service received.
Digital Checkout
Bill inquiry and completion of checkout from mobile.
SATISFACTION SURVEY
Collection of guest feedback at the end of the stay to identify opportunities for improvement.
Analytics and Insights
Review of service usage and trends to support decisions on experience and operations.
Guest Benefits
Comfort
Access to information, entertainment, and services from the available devices and channels.
Autonomy
Ability to carry out procedures and requests without relying on a phone call or travel.
Customization
Content and communications tailored to the options defined by the hotel.
Less friction
Simpler interactions upon arrival, during the stay, and at departure.
Benefits for hotel operations
Higher efficiency
Connected processes and better coordination between departments.
More control
Centralized information on services, requests, and solution usage.
Lower operational workload
Automation of simple procedures and reduction of repetitive inquiries.
Scalability
Platform adaptable to the needs of each hotel or chain.
Income opportunities
Digital channels for presenting services and facilitating cross-selling.
Information to decide
Usage data, surveys, and trends that help detect improvements.
Why develop the digital experience with IPVIP Hospitality
In-house capability to design and manage the connectivity that underpins digital services.
Coordination of systems, platforms, and services within a single technical vision.
Knowledge of operations with connected guests, continuous service, multiple departments, and critical systems.
Connection between WiFi, LAN, telephony, security, applications, and guest services.
I work with manufacturers and solutions such as Nonius, Cisco, HPE Aruba, Ruckus, and Sophos.
Support before, during, and after implementation to manage project evolution and resolve incidents.
Frequently Asked Questions
Frequently Asked Questions
What is the digital guest experience?
Why is it important for a hotel?
What services can be part of a connected experience?
Does the digital experience replace human interaction?
What are the benefits of integrating these services?
Plan your hotel's digital experience
Each establishment has a different operation, different systems, and different priorities. Tell us if you are preparing an opening, a renovation, or a modernization to assess what digital services and infrastructure the project needs.