Ipvip
A virtual hotel PBX is a cloud-hosted telephony solution that centralizes calls, extensions, call forwarding, schedules, greetings, recordings, and service channels. IPVIP Hospitality it adapts to the operations of independent hotels, chains, and multi-location groups.
At a hotel, a call can be a reservation, a guest inquiry, a room request, an incident report, or communication between departments. Organizing each workflow helps route the call to the right team and reduces missed opportunities.
What can centralize hotel telephony
The solution brings together voice and the organization of hotel extensions in a single environment. The scope is defined according to the departments, schedules, channels, and locations involved in guest service.
- Calls and extensionss: organization by department, job position, or user.
- Voice prompts and welcome menus: messages adapted to schedules, languages, departments, or services.
- DetoursCall forwarding when reception or administration is unable to answer them.
- Recording and traceability: record and history to review relevant interactions and care processes.
- WhatsApp and messaging: integration of calls and messaging within the customer service solution.
Where to implement it
For which hotels it can be useful
Hotels with a lot of calls at reception
When serving customers, registered guests, suppliers, and internal departments from a single point.
Hotels looking to improve reservation management
To organize telephone inquiries and reduce unanswered calls.
Hotels with multiple apartments
Front desk, reservations, administration, management, events, food and beverage, and maintenance can have their own extensions and workflows.
Hotels with extended hours or rotating shifts
To adapt voice prompts, schedules, and detours to the service operations.
Chains or multi-location groups
To manage communications in a more centralized and flexible way.
What it contributes to operations and customer service
- More agility: distributes calls and reduces dependency on a single person or position.
- More control: It provides visibility into calls, schedules, departments, recordings, and communications.
- Traceability: keeps records to review relevant interactions and detect improvements in care.
- Flexibility adapts to shifts, seasons, departments, and operational changes
- Better customer service experience: help route every call to the right department and reduce wait times and missed calls.
Adaptation to existing telephony
It is not always necessary to replace the entire telephone infrastructure. IPVIP analyzes the hotel's current situation and proposes how to migrate or adapt the virtual PBX to reduce the complexity of the operational change.
When telephony depends on the establishment's network, it is also advisable to review its relationship with the dedicated connectivityand the Professional Wi-Fi.
Why implement the PBX with IPVIP Hospitality
- Hotel approach: The solution is organized around reception, reservations, rooms, departments, schedules, and locations.
- Integrated communications: voice, extensions, call forwarding, voice prompts, recordings, and messaging are evaluated within the same environment.
- Infrastructure vision: Telephony can be coordinated with connectivity, network, cloud, and other hotel technological services.
- Preliminary review: The scope starts from the existing telephony and the actual service flows of the establishment.
Frequently Asked Questions
Frequently Asked Questions
What is a virtual PBX for hotels?
Why might a hotel need it?
Can extensions be created by department?
Does it work for chains or hotels with multiple locations?
Yes. It can be adapted to hotel groups and multi-location establishments to facilitate centralized communications management.
Is it necessary to change the entire telephone infrastructure?
Check your hotel's communications
Tell us how calls are managed today, which departments are involved, and if there are multiple locations. A specialist will review your case and contact you in less than 24 business hours.